Subject: Tech Support Candidate - NEHA PANDEY
From: NEHA PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 06:48:40 -0400

| | Tech Support Test

Name | NEHA PANDEY
E-mail | [email-masked]
Phone Number | (91) 9625783679
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sec15
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | I energizer | jr. engg(technical support) | 10march2020 | 18k
Previous Employer 2 | Tech Mahindra | customer executive | 7march 2022 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- refresh the page and check for internet connection.

2- Make sure cookies are enabled.
3- Clear cache and cookies in system.
4- Make sure web browser is up to date.
5-Restart your web browser.
7- Try a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- put your Bluetooth device in pairing mode by presenting and holding  the Power button or Pairing button.
2-iphone- go to setting-Bluetooth-other device-tap the device to connect.
3-android- go to setting - connected devices-Bluetooth. select pair new device and then tap the speakers name

What according to you makes you a good candidate for customer service or technical support job? | according to me  good communication and interpersonal skills, customer focus, be polite and a good listener are required skill make us best for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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