Subject: Tech Support Candidate - Akshay Sharma
From: Akshay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 05:23:48 -0400

| | Tech Support Test

Name | Akshay Sharma
E-mail | [email-masked]
Phone Number | (+91) 8375958090
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | |
Previous Employer 1 | Na | Na | Na |
Previous Employer 2 | Nq | Na | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Advertisement and Popup to subscribe to newsletter

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open settings - Connection - Bluetooth on
Go to device - Press long to power button to open then Check voice command and open Bluetooth if there is any other button then go to phone and search for the Device and check the speaker name and click on it to connect

What according to you makes you a good candidate for customer service or technical support job? | Who listens to the problem follow 80-20 rule of listen and talking respectively understand the situation and delivery solitude solution
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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