Subject: Tech Support Candidate - Ritesh Srivastava
From: Ritesh Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 05:23:45 -0400

Tech Support
Test

Name

Ritesh
Srivastava

E-mail

[email-masked]

Phone Number

(05452) 7905598704

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaunpur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Purvanchal Phaa

Manager

Till date

38000

Previous Employer 1

Zensar Technology

Technical
Support

March 2018

40000

Previous Employer 2

Ibm Technology

Technical
Support

May 2013

30000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1- First try to open that website to open in
other computer.If it is opening then

2- check whether the network is working for that computer. Check the network
cable too.

3- check whether the website is working or not by pinging the website. If it is
pinging then try to open with IP address.

4- try to clear the browser and history

5- check the firewall of the computer

6- uninstall and reinstall the explorer

7- escalate the issue for the L2 support.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- start
the blutooth speaker

2- go to the mobile setting and select Bluetooth option

3- look for the Bluetooth speaker name and connect it

What according to
you makes you a good candidate for customer service or technical support
job?

because I am open to share and gather the knowledge with
other.

I want to enhance my knowledge in technical field.

I love to interact with people and try to solve there problem within the
boundaries.

I want to buildup along with team members

I have been in the process.

I always love to handle the tricky situation.

On a scale of 1 - 5
please rate your fluency in spoken English

4