Subject: Tech Support Candidate - Manoj Kumar Muduli
From: Manoj Kumar Muduli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 03:50:25 -0400

| | Tech Support Test

Name | Manoj Kumar Muduli
E-mail | [email-masked]
Phone Number | (91) 8984593853
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ahmedabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | PROGRESSIVE INFOTECH PVT LTD | Service Desk Engineer | 2months | 21130
Previous Employer 1 | IMSI STAFFING PVT LTD | Desktop Support Engineer | | 15000
Previous Employer 2 | VIA HIRE | Desk Desktop Support Engineer | | 12500

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step-1

1st you check internet is working or not in this computer.

-Its working fine but it's not working then clear the cookies and cache.

-Check the proxy server is working or not
-After that is not working contact to the Network Team meanwhile this URL access is blocked or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st Swipe down from the top of the screen.
Touch and hold Bluetooth .
2nd
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

After find this device you are able to connect to this device.

What according to you makes you a good candidate for customer service or technical support job?

there are follwoing things which can we use

i.e Communication skill

1-Quick  response , We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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