Subject: Tech Support Candidate - Khalid Ansari
From: Khalid Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 03:20:19 -0400

Tech Support
Test

Name

Khalid
Ansari

E-mail

[email-masked]

Phone Number

(+91) 7800706409

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

gurugram

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First, let's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com
or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem that happens
in all web browsers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

How do I
pair a Bluetooth device to Windows 10?

To pair to a Windows laptop or desktop, make sure Bluetooth is enabled by either
right-clicking the Bluetooth icon in the Notifications area or going to Control
Panel > Hardware and Sound > Devices and Printers. Select the device in
the list and enter a PIN if prompted and select Connect.

What
according to you makes you a good candidate for customer service or technical
support job?

For me, you have to really have a heart to serve
the customer. Making them feel you are willing, sincere and supportive anyway
you can. Being polite and professional at all times as well as connecting to
them as human as possible.

On a scale of 1 - 5 please rate your
fluency in spoken English

3