Subject: Tech Support Candidate - Potharaboina Vaishnavi
From: Potharaboina Vaishnavi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 02:37:49 -0400

| | Tech Support Test

Name | Potharaboina Vaishnavi
E-mail | [email-masked]
Phone Number | (+91) 8008315165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | Na | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Restart internet connection
Disable firewall  and antivirus
Clear browser cache
Flushing or removing DNS cache
Change DNS server .

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Click On Bluetooth speakers and turn on Bluetooth in speaker then turn on Bluetooth in your mobile pair them both and connect

What according to you makes you a good candidate for customer service or technical support job?

I like to interact with people and communicate.
As per job description communication is key point for this role so as I am having good communication that leads me to handle or reslove issues of customers in better way .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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