Subject: Tech Support Candidate - deepanshu sharma
From: deepanshu sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jul 2022 08:44:28 -0400

| | Tech Support Test

Name | deepanshu sharma
E-mail | [email-masked]
Phone Number | (+91) 8755142478
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | sikandrabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | technology kart | technial support exeecutive | till date | 40000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Try to check the connectivity issue first whether internet connection is proper or not.
Then check the address of website if it is correct or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on the bluetooth of my cellphone. Then pair the speaker with phone. After pairing mobile phone gets connected to  speaker.

What according to you makes you a good candidate for customer service or technical support job?

Following SLA(Service Legal Agreement )
And do my job with full of efforts.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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