Subject: Tech Support Candidate - shubham shubham jaiswal
From: shubham shubham jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jul 2022 01:58:05 -0400

Tech Support
Test

Name

shubham
shubham jaiswal

E-mail

[email-masked]

Phone Number

(91) 7290868009

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Vaishali Ghaziabad

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Analyst

NA

27,000

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

Try to clear Browser History

Click the menu button Fx89menuButton to open the menu panel.

Click History and select Clear Recent History

In the Time Range to clear: drop-down, select Everything.

Below the drop-down menu, select both Cookies and Cache. Make sure other items
you want to keep are not selected

Click OK

Even you can do that By just PRESSING AND HOLDING ( Shift+ Ctrl + Delete)

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Go to settings in your phone (both Android and
iOS) and select the Bluetooth settings option. Scroll down to the other devices
section under Bluetooth settings. Make sure your phone is in discoverable mode
as well. Under 'other devices' select the speaker you want to pair and click on
it.

What according to you makes you a good candidate
for customer service or technical support job?

Technical
knowledge

Team handling

Good Listener

Always Active

On a scale of 1 - 5 please rate your fluency in
spoken English

4