Subject: Tech Support Candidate - Rohit Choudhary
From: Rohit Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jul 2022 01:56:50 -0400

| | Tech Support Test

Name | Rohit Choudhary
E-mail | [email-masked]
Phone Number | (0) 8505962094
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash Educational service LTD | EUC | |
Previous Employer 1 | Impact infotech | EUC | 30th Oct 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can follow below mentioned Steps to Troubleshoot:-
1st- Check network connection it should be stable and working
2nd- Check if the website is down or you are the only one having this issue
3rd- Clear Cache and history
4th- check Java scripts enabled or not
5th - website allowed in office or not
6th - antivirus can also block websites so need to check it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1st - open settings
2nd - open network and connection
3rd - open Bluetooth settings
4th - Search for your Bluetooth device
5th - select your Bluetooth device and pair

What according to you makes you a good candidate for customer service or technical support job? | My troubleshooting and customer probing skill to know what the user exactly having problem with and than resolving the issue
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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