Subject: Tech Support Candidate - Parveen .
From: Parveen . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 09:20:22 -0400

| | Tech Support Test

Name | Parveen .
E-mail | [email-masked]
Phone Number | (110043) 9990585857
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Najafgarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Escorts securities limited | Customer support engineer | 10/10/2020 | 23000
Previous Employer 1 | Ifci ltd | System engineer | 1/1/2022 | 28000
Previous Employer 2 | Hitachi system India pvt ltd | Customer support engineer | 11/6/2022 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First we should check that which type of error we are facing on user computer with website.

Then we should check system timeing

Then we should check system antivirus security settings

Then we should check browser update

Then we should check system firewall

Then we should check system internet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we should on the speaker an Bluetooth

Then we should go to mobile system

Then select mobile Bluetooth option

Then search speaker Bluetooth name

Then select speaker Bluetooth name and pair.

What according to you makes you a good candidate for customer service or technical support job?

Because i have good technical experience and skills how to manage VIP users issue and have good talking experience with customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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