Subject: Tech Support Candidate - Prem Singh
From: Prem Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 07:42:28 -0400

| | Tech Support Test

Name | Prem Singh
E-mail | [email-masked]
Phone Number | (201301) 7302717711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 20 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-I will check whether my internet is wirking working or not.
-if yes I will check the same url with another browser
- I will clear the browser cookies/cache also check the proxy setting
- I will restart the machine and will check if another website is working or not
I will try same url into another device if it works I will use the same url

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Put the speaker in pairing mode switch on the speaker and long press the bluetooth button on device
2- switch on the bluetooth on mobile phone go to setting on your phone and select bluetooth setting and on
3- wait for phone to connect
4- once it will connect we can use the speaker as bluetooth

What according to you makes you a good candidate for customer service or technical support job?

1- details knowledge about product/ service you offered
2- effective communication skills
3- patience and listen customer
4-Good sense of humor

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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