Subject: Tech Support Candidate - Aviral Agrawal
From: Aviral Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 06:41:04 -0400

| | Tech Support Test

Name | Aviral Agrawal
E-mail | [email-masked]
Phone Number | (207123) 9557578959
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Kasganj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Process Executive | |
Previous Employer 1 | Capgemini | Associate analyst | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly i will restart my device many basic problems can be solved simply by restarting your device. After restart if it is not solved we will make sure the internet connection works. if it is still not solved we will check if the website is down for everybody or just me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you do not find Pair new device, check under " Available devices" or tap more. Refresh.
4. Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Its all about my attitude in addition to my academic qualification, like i have a technical knowledge as i have completed my graduation in BCA(Computer applications) and i am a good listener, problem solver, helpful, team builder, soft spoken and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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