Subject: Tech Support Candidate - Hussain Abbas
From: Hussain Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 05:55:04 -0400

| | Tech Support Test

Name | Hussain Abbas
E-mail | [email-masked]
Phone Number | (+91) 9650786580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Saket
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ntt Data | Senior Help Desk Associate | | 35000
Previous Employer 1 | Concentrix | Helpdesk Associate | March 7 | 270000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.I would refresh the page once.
2.Would try to check my internet and will try to restart my internet.
3.Will try to refresh the browser in terms of cookies and history by deleting them.
4.Will try the site on a different  browser.
5.Will check if any restrictions  are on the site .
6.Try flushing DNS through command prompt.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.We will switch on the Bluetooth speaker and will make sure it is in the pairing mode .

2.Then will go to my phone and switch on the Bluetooth  and will search for connections

3.Will find the name of the speaker and try to pair with it.

4.Once paired will try to make sure by playing something.

What according to you makes you a good candidate for customer service or technical support job? | I have been doing this job from the last 4.6 years for two different  companies , I am currently  working with new hires to train them on certain tools making sure they land smoothly in production.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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