Subject: Tech Support Candidate - Sidharth Sharma
From: Sidharth Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 05:26:11 -0400

| | Tech Support Test

Name | Sidharth Sharma
E-mail | [email-masked]
Phone Number | (91) 8743840086
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 12 gurgaon
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Policybazaar | Customer support | Till working | 31
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can check internet connections then
Clear cache memory  if still showing same error then
Clear DNS cache
Change DNS servers

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth setting turn on bluetooth tap to pair on device after searching your device connect with that

What according to you makes you a good candidate for customer service or technical support job?

Resolving technical issue in application Asap
Track issue and troubleshooting them
Manage all the system problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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