Subject: Tech Support Candidate - Umang Bhanot Umang Bhanot
From: Umang Bhanot Umang Bhanot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 04:44:41 -0400

| | Tech Support Test

Name | Umang Bhanot Umang Bhanot
E-mail | [email-masked]
Phone Number | (91) 8447115888
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehrauli
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Exl | Csa | 6 april 202w | 20
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | In order to troubleshoot I will probably clear the cookies and cache on the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the bluetooth of ypur mobile and switch the BT device on and try pair both of them
Then probably the speaker would be paired.

What according to you makes you a good candidate for customer service or technical support job? | Highly empathetic in nature, person with good helping hand,  and ability to listen actively.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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