Subject: Tech Support Candidate - Dipu Kumar
From: Dipu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 01:46:07 -0400

| | Tech Support Test

Name | Dipu Kumar
E-mail | [email-masked]
Phone Number | (91) 7977957528
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | NA | Na | Na
Previous Employer 1 | Wipro infotech | Technical support engineer | 18th feb,2018 | 12k
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | The 1st step would be to check proper internet connection of the particular device. Next,  check whether web address is correct or not. Also need to check whether particular website is accessible inside the company  or  not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Start bluetooth speaker
2.Start bluetooth of mobile phone
3 search speaker device in my phone and will tap to connect

What according to you makes you a good candidate for customer service or technical support job? | Building trust with the customer is very essential
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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