Subject: Tech Support Candidate - Deepak Nader
From: Deepak Nader <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 01:37:49 -0400

| | Tech Support Test

Name | Deepak Nader
E-mail | [email-masked]
Phone Number | (95996) 37036
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Css corp | Network engineer | | 28650
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 -  Try to open the website in other phone or pc
Step 2 -  Reboot your modem/router
Step 3 -  Go to the website isthisonlydownforme enter the url it will let you know if the website is having error for everyone or only you are getting this error.
Step 4 - Add https:// before www.ndtv.com
Step 5 - check your proxy setting is enabled or disabled

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- turn on your Bluetooth device
Step 2- turn on your Bluetooth on your mobile phone
Step 3 - pair your device with your mobile phone
Step 4 - After pairing you can now paly the music or anything you want

What according to you makes you a good candidate for customer service or technical support job?

1. Proper knowledge of the product
2. Experience in handling customers oversees
3. Firm and polite attitude towards customer and their queries.
4. Always greet them with good notes and representing your company is must

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |