Subject: Tech Support Candidate - Ranjana Kumari
From: Ranjana Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 13 Jul 2022 00:41:17 -0400

| | Tech Support Test

Name | Ranjana Kumari
E-mail | [email-masked]
Phone Number | (91) 8252307941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Udaan | System Engineer | | 25000
Previous Employer 1 | Vivo Mobile ind pvt limited | System Engineer | 11 Mar 2020 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Check the Internet Connection.
Step 2- I will clear the Browsing history cache.
Step 3- I will open the website in other browsers also to check issues from our end or from their end.
Step 4-Disable Add-Ons and Other Interfering Software
Step 5- Will Fix the DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- Swipe the screen of the phone and turn on the phone Bluetooth
Step 2- In the list of paired devices, tap a paired but unconnected device.
Step 3-When your phone and the Bluetooth device is connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

1 - Detail knowledge about the product/services you offered.

2 - Effective communication skills.

3 - Patience to listen to customers.

4 - Good sense of humor.

5 - Customers handelling.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |