Subject: Tech Support Candidate - Arpit Mathur
From: Arpit Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 14:31:19 -0400

| | Tech Support Test

Name | Arpit Mathur
E-mail | [email-masked]
Phone Number | (+91) 8003661511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 24 gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS Gurgaon | Process Associate | 02-09-2022 | 21666
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First will check System date and time then Refresh the page Will try Clearing cache and cookies, will try to restart web browser/ update browser if already not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Will Turn on Bluetooth
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When  phone and the Bluetooth device are connected, the device shows as "Connected."
if device is not in the  list that means device need to add turn on discoverable of device and click on phone when device show

What according to you makes you a good candidate for customer service or technical support job? | Customer First is a mantra for any Organisation to succeed in its business. I follow this mantra.  Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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