Subject: Tech Support Candidate - Shiwani negi
From: Shiwani negi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 11:11:38 -0400

| | Tech Support Test

Name | Shiwani negi
E-mail | [email-masked]
Phone Number | (91) 9540376749
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCl technologies | Senior Analyst | 60days notice period | 20k
Previous Employer 1 | Wipro technologies | It helpdesk support | 2019 | 15k
Previous Employer 2 | Rawal institutions | Counselor | 2017 | 12k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check my internet connection whether it's working fine or not .
Check another websites if they are working well or not , if working then I will
Check proxy.
Delete cache and cookies from browser.
If still not working then turn router on and off it will definitely work after then.

Thanks.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First turn or Bluetooth on my mobile phone an another on device .
Search for the device to show the name of on devices .
It will show the desired devices ,right click on the device and. Click on connect button.
It will make connection.

What according to you makes you a good candidate for customer service or technical support job?

An empathy and humble nature is most important as a technical support job .
Technical knowledge is must but to understand the situation of user a warm etiquette and empathy nature is vital.
Which I imbibe in serval time
.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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