Subject: Tech Support Candidate - ABHAS KUMAR PANDEY
From: ABHAS KUMAR PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 06:13:35 -0400

Tech Support
Test

Name

ABHAS KUMAR
PANDEY

E-mail

[email-masked]

Phone Number

(91) 8826020384

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

SECTOR 45 NOIDA UTTAR PRADESH

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL TECHNOLOGIES BPO SERVICES LTD NOIDA

Sr. Customer care executive

30
July 2021

Rs 25000

Previous Employer 1

CONNEQT CORP BUSINESS
SOLUTIONS

Customer care executive

19 January 2019

Rs
15000

Previous Employer 2

APEXTG INDIA PVT LTD

Business
development executive

16 November 2016

Rs
15000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will take the following steps:

1. Firstly I will check that whether my internet connection is on or not. If it
is off, then I will switch it on and once I am connected back to the internet
successfully, then I will once again check that whether my intended website is
opening or not successfully.

2. If still the website is not opening while my internet is connected
successfully, then I will open the settings menu of my browser. And then I will
clear up all my browsing data from the beginning including everything related to
browsing data uptil that point of time.

3. If still the website does not opens up, i will try to open another website on
the same browser and check whether it is opening successfully or not.

4. If still the website does not opens up, i will try to use another browser to
open up my intended website and check whether the website is opening or not.

5. If still the website does not opens up, i will navigate to my network
connections tab in the operating system and then I will firstly disable my
internet connection for a minute and then once again enable it back so that my
internet connection gets connected successfully back.

6. Lastly, if still my intended website is not opening up while all other
websites are opening up successfully, then I will conclude that there might be
some problem related to the website itself at that point of time
temporarily.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Following are the steps to do the same:

1. Firstly I will switch on my mobile phone bluetooth connection as well as I
will switch on the bluetooth connection for the bluetooth speaker.

2. Secondly, I will navigate to my settings menu in my mobile phone and under
bluetooth connection settings, i will try to search for the nearby bluetooth
devices which are nearby to my mobile phone.

3. Thirdly, once I find my bluetooth speaker device as listed in the nearby
devices for my mobile phone, i will tap on that bluetooth speaker device and try
to pair it up with my mobile phone.

4. While pairing my mobile phone with the bluetooth speaker device, i will allow
all the incoming notifications which ask me to pair up my both these
devices.

5. Once the pairing of the devices is done successfully, both my mobile phone
and bluetooth speaker device will be connected.

What according to you makes you a good candidate
for customer service or technical support job?

I know
that I am a very good candidate for customer service or technical support job
because I have all the necessary experience which is required for this job. I
have successfully handled customer service job in the past and I also have many
appreciations from my customers and I handled them all with utmost perfection. I
know all the necessary steps which are required to provide an excellent customer
service to all the customers. I know how to troubleshoot and what to
troubleshoot in different situations without wasting the time of the customer. I
can immediately understand the exact situation related to the problem the
customer is facing and I can immediately resolve customer's problem without much
delay. So because of these most important reasons i find myself to be an
excellent candidate for customer service or technical support job.

On a
scale of 1 - 5 please rate your fluency in spoken English

5