Subject: Tech Support Candidate - Rahul RATHORE
From: Rahul RATHORE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 12 Jul 2022 04:37:46 -0400

Tech Support
Test

Name

Rahul
RATHORE

E-mail

[email-masked]

Phone Number

(121001) 9310533819

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

enterohealthcare

Tech support enginer

27000

Previous Employer 1

First country wide consultaion
pvt.ltd

Desktop support

06 june 2021

25750

Previous Employer 2

quantascribe pvt.ltd

Desktop
support

2019

21000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1: First, check the internet
connectivity.

Step 2: Clean the browser cache.

Step 3: Check whether the particular website is blocked or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Put the speaker in pairing mode.

Step 2: Switch on Bluetooth on your mobile phone.

Step 3: Wait for the phone to connect.

Step 4: Connect and Play music or connect the call.

What according to
you makes you a good candidate for customer service or technical support
job?

I decided to go into technical support because I’ve been
fascinated by technology all my life, and I also love working with people. I
want to use my technical know-how to directly solve issues customers are having.
I want to be the person that makes life easier and more enjoyable for folks
who’ve run into a problem.

On a scale of 1 - 5 please rate your
fluency in spoken English

2