Subject: Tech Support Candidate - Shashitosh Jha
From: Shashitosh Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 08:19:05 -0400

| | Tech Support Test

Name | Shashitosh Jha
E-mail | [email-masked]
Phone Number | (91) 8591365498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kalyan
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-Refresh the page
-Check the network/Data connection
-Check and make sure that the permission for a particular page is enable or restricted
-make sure cookies are enable
-restart browser
-Make sure that the system is up to date
-Try basic troubleshooting options

Please list the steps to connect a Bluetooth speaker to your mobile phone.

--A Bluetooth speaker can be connected with phone via Bluetooth by enabling mobile phone Bluetooth
-- And incase if the Bluetooth speaker has audio outlet jack then we can also connect it with audio jack cable

What according to you makes you a good candidate for customer service or technical support job?

I am good at listening and analysing

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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