Subject: Tech Support Candidate - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 04:21:28 -0400

Tech Support
Test

Name

Ankur
Sharma

E-mail

[email-masked]

Phone Number

(122001) 9911612992

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurugram

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Eshakti.com

IT engineer

sunday

25.k

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First i will  check the internet connection is
working or not in the computer simply click on new tab n go to google.com if a
page open thats mean internet is working good then i will open a new tab n fill
a address www.ndtv.com is the address is still not working and other sites is
working then its means the site of this address www.ndtv.com is not working
thats mean there is a site issue

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. First
switch on the bluetooth speaker

2. Go to your mobile settings and switch on the bluetooth of your mobile

3. Click on search devices on your mobile bluetooth

4. They shows a bluetooth devices then select your device like Bluetooth speaker

5. then pair devices

6. You see your bluetooth speaker is now connected successfully

What
according to you makes you a good candidate for customer service or technical
support job?

1. I think you can always have a better trust to
someone who has experience of doing something and their achievements on that
.

2. fullfill the queries of customers on chat , call etc

On a scale of 1 - 5 please rate your fluency in
spoken English

3