Subject: Tech Support Candidate - Saurav Shukla
From: Saurav Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 04:19:09 -0400

| | Tech Support Test

Name | Saurav Shukla
E-mail | [email-masked]
Phone Number | (+91) 9045957500
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mynd Integrated Solutions | Web Support Engineer | 23July2022 | 26500
Previous Employer 1 | Superwell Services Pvt Ltd | Trainee Technical Support | Sept2021 | 17684
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First ,I will Open a new tab & I'll check other Sites are working or not in same browser .if not then I will check with other browser if it is working then fine otherwise might be my internet is not working or there is some issue from my ISP End.
If site is not working in only one browser then I will Clear Cookies and Cache of that browser and then I will check.
If Only specific Site(www.ndtv.com) is not working in all browsers then might be issue is from Site end only.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First ,I will make sure Speaker Bluetooth is on then I'll Go to Settings section of my phone then I'll Connected devices then Bluetooth. & then I will Select Pair new device and then I'll tap the speaker's name.
What according to you makes you a good candidate for customer service or technical support job? | I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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