Subject: Tech Support Candidate - Deepak yadav
From: Deepak yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:30:08 -0400

Tech Support
Test

Name

Deepak
yadav

E-mail

[email-masked]

Phone Number

(+91) 9718729338

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Stellar jeevan, near ace
city

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Troubleshooting for hhp
devices

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aegis

Cse

28/05/22

27k

Previous Employer 1

Techgenix technologies

Tech
support

26/04/21

23k

Previous Employer 2

Ienergizer

Tech support

02/20

20k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, I'll check the internet connectivity.
Wifi/lan is working properly or not. If the connection is proper then again
refresh the page. If still facing the error then I'll open different website in
the browser by which I can confirm that internet is working or not. If internet
is not working properly contact to Internet service provider.

On the other hand, if internet is working properly then clear the history and
cache memory of browser and try again.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Open
Bluetooth device.

Open Bluetooth in your phone as well.

Click on Available nearby Bluetooth devices.

Select particular Bluetooth speaker to connect.

Then click on pair device. After pairing completed, you use the device

What according to you makes you a good candidate
for customer service or technical support job?

I'm a
active listener and problem solver. I have been in this business because I like
to communicate with different people and solve their issues. I've 5 years of an
experience as a customer support executive.

On a scale of 1 - 5
please rate your fluency in spoken English

4