Subject: Tech Support Candidate - ALOK MISHRA
From: ALOK MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:11:44 -0400

Tech Support
Test

Name

ALOK
MISHRA

E-mail

[email-masked]

Phone Number

(229001) 9451133998

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VISS SOLUTIONS RAEBARELI

NETWORK ENGINEER

1 years

15000

Previous Employer 1

HAL LUCKNOW

Trainee

1 years

8000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1-Restart My Device.

2-Make Sure the Internet Connection Works.

3-Check if the Website is Down for Everybody or Just Me.

4-Refresh the page.

5- Clear your cookies and cache.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- Power on
the Bluetooth speaker.

2- Enable bluetooth in mobile phone.

3- Search the bluetooth device name.

4- Click on the device name.

5- click on the pair option.

6- It's connected.

What according to you makes you a
good candidate for customer service or technical support job?

My technical knowledge and experience and also my confidence
level to resolving the problems of my customer is makes me a good candidate for
customer service or technical support job.

On a scale of 1 - 5
please rate your fluency in spoken English

3