Subject: Tech Support Candidate - HARSH AWASTHI
From: HARSH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:02:04 -0400

| | Tech Support Test

Name | HARSH AWASTHI
E-mail | [email-masked]
Phone Number | (+91) 7618806081
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SHAHJAHANPUR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - advance
Hardware - Advanced
VoIP
RF lease line other brodband

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NCC Ltd | sr Assistant IT Admin | Till working | 22000
Previous Employer 1 | MAKSAT TECHNOLOGY PVT LTD (Bharti Airtel Ltd) | Network engineer | 15/06/2022 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - please check the internet Connection connect o not connected
2 - Please check the PC date and time correct or not correct
3 - please check server rack Power  on and off
4 - Reboot server Equipment after check  internet connection available yes or not
4 All troubleshooting by users and problem is not resolved after rase ticket

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 -  Open both devices Bluetooth on
2 - paired both device And connect the Bluetooth speaker to my Mobil phone

What according to you makes you a good candidate for customer service or technical support job?

User friendly and Supportive Technical support
And Quick resolution by use

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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