Subject: Tech Support Candidate - rahul kumar
From: rahul kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 11 Jul 2022 01:00:47 -0400

| | Tech Support Test

Name | rahul kumar
E-mail | [email-masked]
Phone Number | (+91) +919509904467
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland ltd | senior technical engineer | Oct 2022 | 24000
Previous Employer 1 | Williams con. | Desktop support | sep 2020 | 14000
Previous Employer 2 | Fixit info | desktops support engineer | Aug 2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

clearing browser cookies and cache
Do these steps and then reload the website you're having trouble with.

Click the menu button and will open the menu panel.
Click History and select Clear Recent History
In the Time Range to clear: drop-down, select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Pair a Bluetooth accessory

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth .
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job? | I Have experience of multiple techinacal environment. i have Redhat certified, also a knowledge of coding
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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