Subject: Tech Support Candidate - Dipankar Adhikari
From: Dipankar Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 10 Jul 2022 01:02:13 -0400

Tech Support
Test

Name

Dipankar
Adhikari

E-mail

[email-masked]

Phone Number

(91) 8920901233

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hcl

Analyst

March

33,000

Previous Employer 1

Barclays

Finance advisor

November

35000

Previous Employer 2

Hcl

Junior engineer

March

15000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Check internet connection

Try to open the website on other browsers

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Open blutooth in phone

Search and select the buletooth

Connect

What according to you makes you a good candidate
for customer service or technical support job?

Good
probing and great experience

On a scale of 1 - 5 please rate your
fluency in spoken English

5