Subject: Tech Support Candidate - Deepak Kumar
From: Deepak Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 05:21:16 -0400

| | Tech Support Test

Name | Deepak Kumar
E-mail | [email-masked]
Phone Number | (110091) 9873919148
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mayur Vihar 1 Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stratosphere IT Services Pvt Ltd | System Engineer | 29/07/2022 | 30K
Previous Employer 1 | Easy Policy Insurance Web Aggregators Pvt Ltd | System Engineer | 19.11.2021 | 23K
Previous Employer 2 | E-Solution IT Services Pvt Ltd | Desktop Support Engineer | 29/05/2019 | 15K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Resolution:
Step 1: I will check the internet connection to see whether it is working or not.

Step 2: I will check the website (www.ndtv.com) URL on the firewall to ensure it's allowed.

Step 3: I will check the website's URL on other computers to ensure it is working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Connect the Bluetooth speaker to the power switch and get it on.

Step 2: Switch on the Bluetooth on your mobile phone.

Step 3: Go to the Bluetooth available list on your mobile device and select your Bluetooth speaker name, then connect your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

1. I have good technical skills.

2. My communication skills are good.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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