Subject: Tech Support Candidate - Kazato assumi
From: Kazato assumi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 9 Jul 2022 03:47:42 -0400

| | Tech Support Test

Name | Kazato assumi
E-mail | [email-masked]
Phone Number | (+91) 8787567503
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 4, Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Syncomint Solition Pvt Ltd | Electronic domain trainer | March 2022 | 15000
Previous Employer 2 | Triumph Infosyst Skills Development and Services | Trainer | July 2021 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet connection
2. Clear cache and cookies
3. Open www.ndtv.com from other browsers like chrome, firefox, etc
4. Check other websites like Facebook.com and google.com
5. If all the other websites are working and only www.ndtv.com fails to load it means their website is down for maintenance or other reason which the customers will have to wait until it's up again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on Bluetooth on your phone by clicking on the Bluetooth icon or going to settings>bluetooth>on (Settings may vary according to device)
2. Search for your Bluetooth speaker name and click on it when found.

What according to you makes you a good candidate for customer service or technical support job? | A person with good technical skills who are passionate about their work.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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