Subject: Tech Support Candidate - Samresh Prasad
From: Samresh Prasad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 8 Jul 2022 08:06:53 -0400

| | Tech Support Test

Name | Samresh Prasad
E-mail | [email-masked]
Phone Number | (91) 8882574359
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Airtel | Noc engineer | 60 | 20000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Dear team,
First of all checking the link status with 1500 mtu. Also try to ping gateway IP.

Thanks

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Settings
Connecting & sharing
Bluetooth

What according to you makes you a good candidate for customer service or technical support job? | Yes, i know how to resolve the customer issue . First of coordinating with customer and listen query.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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