Subject: Tech Support Candidate - Monu Monu
From: Monu Monu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 7 Jul 2022 02:41:28 -0400

| | Tech Support Test

Name | Monu Monu
E-mail | [email-masked]
Phone Number | (+91) 9999208920
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Manesar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Girnar software pvt. ltd | Support Engineer | NA | 21900
Previous Employer 1 | AKCDS | Technical Engineer | | 14464
Previous Employer 2 | Amity University Haryana | Sr. Technical Engineer | | 12122

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I have follow some basic step such as :
1.First, let's figure out where the problem is
The problem only happens with certain websites
Try clearing Firefox's cookies and cache
The website loads but doesn't work properly
The problem only happens on a secure (https) website
The problem only happens in Firefox
The problem happens in all web browsers
Other, less common problems

Please list the steps to connect a Bluetooth speaker to your mobile phone. | open the Bluetooth on both device and on let's the mobile discoverable mode on,once the speaker's name shown on my list than i clicked to pair and connect the device.

What according to you makes you a good candidate for customer service or technical support job?

1.I have good communication skill that help to get user intraction to known the user concern.
2.I have 4 year experience in IT feild that is relevant to me to easily understand the user concern.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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