Subject: Tech Support Candidate - Manish Choubey
From: Manish Choubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 07:09:26 -0400

| | Tech Support Test

Name | Manish Choubey
E-mail | [email-masked]
Phone Number | ((91) 8839154247
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahinsa khand2. Indriapuram
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | starteck | backend executives | 2nd of July 2022 | 27000
Previous Employer 1 | taskus | customer support | Nov 2020 | 22000
Previous Employer 2 | HGS | Technical support | july 2019 | 16000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I'm trying to open website but i get error like page not found or internet server error.
so these are the following step which I do so resolve that issue-
1 Restart my internet connection.
2 Clear browser cache and cookie.
3 I will check the address and try again.
4 Try with different browser.
5 I will check Domain name ( DNS)
6 Restart my computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 swipe down from the top of the screen
2 Touch and hold Bluetooth option
3 Tap on pair new device or check under available device
4 Tap the name of the Bluetooth device which  you want to connect

What according to you makes you a good candidate for customer service or technical support job? | According to me a good customer support executive should be empathetic and attentive. which I'm also i have the same domain experience its makes me good candidate.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |