Subject: Tech Support Candidate - Farhan Khan
From: Farhan Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 03:27:55 -0400

| | Tech Support Test

Name | Farhan Khan
E-mail | [email-masked]
Phone Number | (+91) 9555592481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 82 Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ABM INFRATECH | Civil engineer | 30 June 2022 | 22000
Previous Employer 1 | SG NATIONAL ENGINEERING COMPANY PVT LTD | Civil site engineer | 30 June 2021 | 17000
Previous Employer 2 | AK CONSTRUCTION PVT LTD | Civil site engineer | December 2018 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Restart your computer
2.Make sure the Internet connection works
3.check if the website is down for everybody or just me
4.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Swipe down from the top of the screen.
2.Make sure Bluetooth is turned on.
3.Touch and hold Bluetooth .
4.In the list of paired devices, tap a paired but unconnected device.
5.When your phone and the Bluetooth device are connected, the device shows as "Connected

What according to you makes you a good candidate for customer service or technical support job? | To give best technical support with polite manner and satisfying customer make me good technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |