Subject: Tech Support Candidate - Jyoti Saha
From: Jyoti Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 6 Jul 2022 01:29:56 -0400

Tech Support
Test

Name

Jyoti
Saha

E-mail

[email-masked]

Phone Number

(931) 1650358

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ghaziabad

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Operation
executive

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl Service

Operation executive

5/7/22

21

Previous
Employer 1

Ienergizer

Junior technical support

7/5/22

18

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. Restart the internet connection

2.disable the antivirus

3. Check in another browser

4.clear the browser cache

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. First we
have to click the Bluetooth option in a mobile for Bluetooth on

2. Then we have to switch on the Bluetooth

3. Then Bluetooth will be on  then we have to check the mobile our Bluetooth
model name is there in a mobile or not

4. Then we get the Bluetooth name in a mobile then we have to pair the Bluetooth
with mobile

5. Then Bluetooth will be connected with mobile and then we can use the
Bluetooth easy.

What according to you makes you a
good candidate for customer service or technical support job?

1.self discipline

2.the ability and willingness to communicate.

3. A humble attitude about knowledge limitations

4.respect for all user, team members and supervisor

5.communicate with customer in a humble and  good way

On a scale of 1 - 5
please rate your fluency in spoken English

4