Subject: Tech Support Candidate - Prapti Sharma
From: Prapti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 13:41:17 -0400

| | Tech Support Test

Name | Prapti Sharma
E-mail | [email-masked]
Phone Number | (91) 7692094343
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | BHOPAL
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
windows server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CNI | Remote support engineer | currently working | 21500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

-First I will refresh the page
-Make sure if  is enabled
-Will try with clear cookies and cache
-If still not able then try to update my browser
-Use a website down checker
-Use ping checker
-Run the traceroute
-Still not loading then
-close the browser and reopen it

Please list the steps to connect a Bluetooth speaker to your mobile phone.

-First Turn on the device
-Also Turn on the phone's Bluetooth
-It will auto search the device
-Select the Speaker and paired it with the phone.

What according to you makes you a good candidate for customer service or technical support job? | I have a good understanding of how to handle customers on support or remote. I believe I can understand the issues of customers promptly and try to resolve that as soon as possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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