Subject: Tech Support Candidate - Pankaj Kumar
From: Pankaj Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 10:34:26 -0400

Tech Support
Test

Name

Pankaj
Kumar

E-mail

[email-masked]

Phone Number

(91) 9667965489

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

North Delhi
(Burari)

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Concentrix

Technical
Support Representative

10th June, 2022

21k

Previous Employer 2

JindalX

Customer Care
Representative

31st March, 2020

15k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Following are the steps I will follow:

(i) I will open a new tab and check whether other websites are reachable or
not.

(ii) In case other websites are not reachable I will check whether other devices
are causing the same issue or not (Other devices should be connected to the same
network)

(iii) I will call my ISP in case the same issue is happening with all other
devices.

(iv) In case the issue is happening on one device only then I will try
reconnecting to that same network by removing it and feeding in the passphrase
again.

(v) I will reset my time and date and check if they are correctly set as per my
timezone.

(v) In case it still doesn't work then I will restart my device.

(vi) I will check for any issues with my network card in 'Device Manager' in
case it is windows device. If it is a Linux OS based device then I will take the
help of utilities like 'net-setup' or 'iwctl' to troubleshoot any issues
further.

(vii) If my device is under warranty then I will call my Device manufacturer or
I will reinstall my device drivers and see if that works.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Below listed are the steps I will follow:

(i) I will power on my Bluetooth speakers.

(ii) I will toggle the Bluetooth to on state on my mobile.

(iii) I will search for available Bluetooth devices from my Mobile phone

(iv) I will connect my Bluetooth speaker to my Mobile phone.

What
according to you makes you a good candidate for customer service or technical
support job?

I am passionate about Technology and part of my
life has been spent troubleshooting Windows and Linux OS. More than that I love
to explore more about Technology and make life easier for others by
sharing.

On a scale of 1 - 5 please rate your fluency in
spoken English

5