Subject: Tech Support Candidate - Vipan Kumar
From: Vipan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 08:05:40 -0400

| | Tech Support Test

Name | Vipan Kumar
E-mail | [email-masked]
Phone Number | (+91) 9140217159
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Network Security

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Quantstack Technology | Network support | 15/4/2021 | 25000
Previous Employer 2 | Ciena India | Network Security engineer | 20/01/2022 | 29000

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will go in CMD and ping ndtv. Com
If it's not ping that means there is no connection.
Than I will check all the cable connection.
After correct all cables I will ping the IP address of ndtv. Com
If ping is coming or website is not Reacheble.
That means there is some dns problems
Than I will open cmd and type,, flushdns,,command.
The websites will be Reacheble.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth speaker and on mobile phone Bluetooth.
And search new Bluetooth device after searching pair these devices.

What according to you makes you a good candidate for customer service or technical support job? | First understand the customer problem then give the proper solutions.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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