Subject: Tech Support Candidate - Chitransh Gupta
From: Chitransh Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 06:36:56 -0400

Tech Support
Test

Name

Chitransh
Gupta

E-mail

[email-masked]

Phone Number

(91) 841700100

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Lucknow

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Remote Desktop Support
L2

Still working

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

As a
computer user I will try to clear cache and cookies of browser and will also try
to load the website from other browser. If still facing the problem then I will
raise an incident to the concerned support team to work on it and get it sorted
as soon as possible.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Put the
speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

I believe that I am the best candidate for this position
because of my extensive customer service and management experience and my
ability to adapt to any situation. I have a passion for success and goal
oriented demeanor that would push me to accomplish my set tasks. Also, with my
personable character, I can work well and communicate with others to contribute
to team efforts. In all that I do, I would strive to advance the company, and I
feel that my previous work experience proves that

On a scale of 1 - 5
please rate your fluency in spoken English

4