Subject: Tech Support Candidate - Neethu Prasanth
From: Neethu Prasanth <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 06:18:57 -0400

| | Tech Support Test

Name | Neethu Prasanth
E-mail | [email-masked]
Phone Number | (91) 9495176485
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Calicut
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smartech | Manager | June 30b2021 | 80000
Previous Employer 1 | Diya system | Technical support | July 2015 | 20000
Previous Employer 2 | Tsunami software | Dot net programming | January 2014 | 7000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check internet connection if it is okay. Clear the cache memory. Still its not working we have to check website is not working just fir me. If it yes we have to disable the firewalls and antivirus if any . Also try to restart the device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
There you can find option bluetooth
Clock on that
Also press the powe button of the bluetooth
After a moment you can see bluetooth headset phone in your phone
Select that one
Press okay

What according to you makes you a good candidate for customer service or technical support job? | I have total 6byear experience in customer service and technical support. I was working as a technical support for an international company and managed akl the customers around the world. And my nps level was very high. Also i have 3 year gulf experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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