Subject: Tech Support Candidate - Mayank Jaiswal
From: Mayank Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 5 Jul 2022 01:36:28 -0400

Tech Support
Test

Name

Mayank
Jaiswal

E-mail

[email-masked]

Phone Number

(+91) 6386120510

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Database

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Quess Corp Ltd

Application support
Engineer

Currently working

25000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly we have to check internet connection
after that we have to check my browser latest version after that we have to
check my browser settings. If issue not resolved then it was server issue from
that side.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 On the Bluetooth device

2 click on bluetooth button on my phone

3 then select my speaker Bluetooth name on available devices

4 click on connect button

5 now its done

What according to you makes you a good candidate
for customer service or technical support job?

I have
working on support past 1.5 years. So i have ability to understand the customers
issue and resolve it within the SLA

On a scale of 1 - 5
please rate your fluency in spoken English

3