Subject: Tech Support Candidate - Abhijit kumar Jha
From: Abhijit kumar Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 10:45:29 -0400

| | Tech Support Test

Name | Abhijit kumar Jha
E-mail | [email-masked]
Phone Number | (91) 7033901658
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar new Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Besic software troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Thoughtsol Infotech Pvt Ltd | Service Desk Engineer | | 23000
Previous Employer 1 | Nityo Infotech Service Pvt Ltd | Helpdesk Engineer L-1 | 1 November 2021 | 14270
Previous Employer 2 | Techmahindra | Customer support executive | 17 June 2020 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check the browser is rested or not then will try to clear the case. I will also check the path is written correctly or not. As well as I will check that the website is accessible on my Internet or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will Swipe down from the top of the screen.
Touch and hold Bluetooth .
Then I will Tap Pair new device. If I will not find Pair new device, then I will check under "Available devices" or tap More. Refresh.
Then I will Tap the name of the Bluetooth device which I want to pair with my device.
Then I will Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra.  Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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