Subject: Tech Support Candidate - Fiza Hussain
From: Fiza Hussain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 04:21:33 -0400

Tech Support
Test

Name

Fiza
Hussain

E-mail

[email-masked]

Phone Number

(91) 9336919101

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Luckmow

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Startek

Executive

3 august

20000

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

First we wil check tbe
internet connection and check the error apearing on the screen. If there is no
specific error then we wil try to open the website from different browser. We
will try to delete browsing history of the browser like cokies cache and temp
images/files.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

first turn on the bluetoth of seaker and mobile
phone. go to bluetoth section of mobile and search for nearby devices. Keep in
mind that speaker blutoth is in pairing mode. Connect the appropriate blietoth
device.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualification, like you should
be soft spoken, good listener, problem solver, helpful, team builder and know
how to engage the people well.and resolve our customer queries on time to
present our quality service.

On a scale of 1 - 5 please rate your
fluency in spoken English

5