Subject: Tech Support Candidate - Mohan Shukla Mohan
From: Mohan Shukla Mohan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 4 Jul 2022 03:04:37 -0400

| | Tech Support Test

Name | Mohan Shukla Mohan
E-mail | [email-masked]
Phone Number | (91) 9120993300
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Fatehpur
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | Na | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check server and reconnecting website
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Fist plug the speaker to power supply next open the mobile and go to the mobile settings click Bluetooth and scan the network show speaker Bluetooth name then click and connect with your mobile
What according to you makes you a good candidate for customer service or technical support job? | I am good candidate for service or technical support job because my behaviour and my confidence make me better for other I am handing any type of situation for customer service and I have some technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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