Subject: Tech Support Candidate - Umesh Sharma Umesh
From: Umesh Sharma Umesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 06:05:20 -0400

| | Tech Support Test

Name | Umesh Sharma Umesh
E-mail | [email-masked]
Phone Number | (91) 9999186997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Venture 7 technology pvt ltd | Software testing engineer | May 2017 | 21,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1) I will clear the history and cookies.
Step 2) I will then try to open that website again.
Step 3) If issue still persists, I will try opening that in another web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Put Bluetooth speaker into pairing mode.
2) Swipe down from the top of Android screen.
3) Tap and hold the Bluetooth icon.
4) Select the option to pair a new device.
5) Select Bluetooth speaker from the list.

What according to you makes you a good candidate for customer service or technical support job? | I have good communication skills, good problem solving skills, have empathy for customers and passion for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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