Subject: Tech Support Candidate - Prachi Yadav
From: Prachi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 04:52:15 -0400

| | Tech Support Test

Name | Prachi Yadav
E-mail | [email-masked]
Phone Number | (226021) 6387388197
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | LUCKNOW
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | | |
Previous Employer 1 | N/A | | |
Previous Employer 2 | N/A | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will check my network connection
I will check my WiFi/ Router/network cables
I will check DNS
I will restart my computet

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open my device setting> bluetooth setting>on bluetooth
Switch on the bluetooth device
In my device it will show device name
I will do pairing of bith devices
It will be connected

What according to you makes you a good candidate for customer service or technical support job?

Problem solver
Good listener and speaker
Acts as  single point of contact with customers

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |