Subject: Tech Support Candidate - Mohd Waseel
From: Mohd Waseel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 04:51:57 -0400

| | Tech Support Test

Name | Mohd Waseel
E-mail | [email-masked]
Phone Number | (91) 9506230663
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | I will reallocate near office area
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy Services | Assistant System Engineer | 09/09/2022 | 23000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 - Make sure internet connection is good.
2- Try to refresh the page
3- Try another web browser
4- Clear cache/cookies
5- Restart the device

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Turn on the bluetooth of mobile phone
2- Turn on the bluetooth mode of speaker
3- Make sure speaker is on pairing mode
4- Search the bluetooth name on mobile phone
5- Pair both devices
6- Once paired, it will get connected

What according to you makes you a good candidate for customer service or technical support job? | For customer service and technical support communication is the key. I consider myself very good at communication. I can easily make him understand the problem and provide effective solution in minimal steps.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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