Subject: Tech Support Candidate - Jasveer Singh
From: Jasveer Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 2 Jul 2022 02:52:16 -0400

| | Tech Support Test

Name | Jasveer Singh
E-mail | [email-masked]
Phone Number | (91+) 7976264335
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Rajasthan
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Printer printserver etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ensure it services | Customer support Engineer | 1-31-2022 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Reset webbrowser than install site again than browser all setting chack than update browser than restart pc than login pc check site working done
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On bluetooth my and speaker click speaker Bluetooth device than add working now done
What according to you makes you a good candidate for customer service or technical support job? | Because I have worked in the field as Customer Support Engineer in SBI inside State Bank of India, within which I have 6 years of experience.  I have handled every type of customer from different IT company.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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